Fasthosts Review: Web Site Builders Review

Overview

Fasthosts is an award-winning Internet and hosting provider serving customers in the UK and US. Founded in 1999 by 17-year-old Andrew Michael, Fasthosts has since enjoyed a rapid rise to success. It was recognized by Computer Shopper as the Best Webhost in 2001. In 2006 Fasthosts became a part of United Internet and continues to serve many satisfied customers. Fasthosts offers a top-of-the-line SiteBuilder service along with business or personal webhosting. Recent improvements to the SiteBuilder tool make it one of the top website builder choices today.

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Feature List

 

Website Design FeaturesPublishing Features
Wide range of templatesFile manager and FTP
Flexible and customizable optionsMobile website builder
Huge image libraryInstant activation
Rich Text editorUnlimited website traffic
One Click App Installer (Linux)Windows or Linux compatible

Website Building Features

Fasthosts gives its customers plenty of web space to build their site, with unlimited space for Business Premium subscribers. The SiteBuilder comes with a superb selection of attractive, professional-looking templates. Advanced users may also choose to customize their own layouts. SiteBuilder's editing and publishing tools make it easy to create a website. The Rich Text editor and image tools enable quick formatting and pictures. Customers can pick fully-licensed stock photos from the extensive image library. Finally, Fasthosts is compatible with both Windows and Linux systems at no extra cost, and there are additional App Installation capabilities for Linux users.

Additional Features

Fasthosts provides many webhosting solutions beyond website building. MatrixStats, for example, is an analytics tool that helps users keep track of visitors and their browsing patterns. Fasthosts also offers eShop (a full-spectrum ecommerce tool) and mobile capabilities with the Business Premium package, or as an add-on to the Standard package. All Fasthosts customers enjoy a free domain and unlimited web traffic with no monthly caps or fees. In keeping with the demands of their customers, Fasthosts now includes a full line of Exchange 2010 email services with all SiteBuilder packages and an expanded template libaray.

Pricing Concerns

There are two levels of SiteBuilder service, Standard and Premium, for both business and personal websites. The Business Standard package, at £8.99/month, offers a good selection of essential tools including 100GB web space, email, 50 FTP accounts, and basic TrafficDriver (SEO) tools. The Business Premium package, at £15.99/month, provides the full range of features including extra pages and expanded TrafficDriver SEO for maximizing exposure. Likewise, there are two levels of service for personal websites. While Fasthosts' prices are slightly above average, the site offers frequent promotions such as 70% off the first six months, so prospective customers should check out these deals before signing up.

Customer Support and Service

Fasthosts offers 24 hour customer support 365 days a year. Tech support agents are reachable online and by phone. With that being said, less than 10% of Fasthosts customers actually need to contact customer service because the site offers an excellent support page with an encyclopedic collection of articles, learning tools, and both basic and advanced search functions. Fasthosts' learning resources include downloadable PDF guides and free webinars that customers can register to attend. Finally, Fasthosts also allows customers to help each other resolve issues through community pages including the Fasthosts blog and social networking connections.

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